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OT: Auto Accident

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Posted: 8/24/2014 3:43 PM

OT: Auto Accident 


On Thursday evening my 79 year old wife was returning home traveling on Rt. 50 East toward Ocean City, MD.  It was raining hard when she stopped at a traffic light.  A car crashed into the rear of our Buick causing my wife's head to snap back and hit the head rest.  She was taken to the hospital where she was treated and released a few hours later.  Thank The Lord she appears alright.  The car was totaled.

Four months earlier I had changed insurance companies and wasn't sure how our claim would be handled. The Police had towed our car to a lot where they were holding it and we were told we would be responsible for the towing and storage. Even though we have AAA, the police told my wife it would be quicker for their company to handled it.

When I notified my insurance company the results were outstanding.  They told me I would have no out of pocket expense. They called the lot where my car was being held and notified them that they were picking the car up that day and they would pay any towing or storage charges. They told me I would not have to pay them any towing or storage charges. They called the hospital and told them to send all bills for my wife's treatment and service to them.

Then the next day my wife got a call from the other drivers insurance company. They wanted to do a 15 minute taped interview with my wife over the phone.  I told her to tell them she was busy and would call them back.  Then I called our Claim Adjuster.  She told me to tell them nothing and have them call her.

I'm thankful that I still have my wife, we have been married 54 years. I'm thankful she wasn't injured seriously.  I'm thankful for an insurance company that acted quickly and set my mind at ease in a very stressful time. Things could have turned out much worst.

 

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Posted: 8/24/2014 4:00 PM

Re: OT: Auto Accident 


Glad it turned out ok Poppa! Blessings to the both of you.
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Posted: 8/24/2014 6:00 PM

Re: OT: Auto Accident 


Sounds like it all turned out OK

I was in an accident in January and had the same experience with other person's insurance trying to get a recorded call with me immediately  

I just hung up on them.

I have to say that GEICO did an excellent job for me (my first accident in 20 years of driving) even though I was at fault my insurance only went up a few dollars.

...and don't call me Shirley
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Posted: 8/24/2014 7:52 PM

Re: OT: Auto Accident 


Glad you and yours are ok, Poppa.  Goodness.  Rt. 50 is no place to be on Saturdays or Sundays this time of year.ohlord
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Posted: 8/24/2014 8:21 PM

Re: OT: Auto Accident 


what ins co was it that give you such good service. Its important for me to know this sort of thing when I talk to clients about what company they should choose.
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Posted: 8/24/2014 8:56 PM

Re: OT: Auto Accident 


Thanks everybody. After spending so many hours with fans on this board over the years, we seem like family.  Even when we don't agree on everything.  That is like family biggrin

insagt1,  I wasn't sure I could mention the name of the company, but it is USAA.

They only insure present military and veterans and their family members.  My son was after me for a year to switch to them so then he could sign up with them and my grandchildren could also, even if they had never been in the military.

I only have one car, I was paying $880 a year and it did not include collision coverage.  With USAA it cost me $544 a year with $500 deductable included. And they offer three payment plans.

The other surprising thing to me was I transferred my coverage on May 1st and had coverage from that date.  But they didn't ask for any premium payment until June 10th.

They also offer a credit card at a very low interest rate. Car loans at unbelievable interest rates.  And checking and savings accounts.

If I were 40 years younger I would like to sell their products. I have only talked to two of their employees and they both were outstanding and filled with company pride.  The lady I talked to when I signed with them said she had been with them 23 years.

 

Last edited 8/24/2014 9:02 PM by POPPA

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Posted: 8/24/2014 9:12 PM

Re: OT: Auto Accident 


outstanding!!!
Good service is a hard thing to find these days. When you get it, its like a bonus. Glad your family is well!! Its sometimes very scary how life can change in an eyeblink. My wife and I worry every time our two grown daughters go anywhere in their cars. Just can't help it.
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Posted: 8/25/2014 10:46 AM

Re: OT: Auto Accident 


Good heavens. Glad she is okay. I bet she is sore today. My family got into an accident on the way back from OC last month.  Traffic stopped suddenly cars went everywhere to stop, off the road, on the side of the side of the road and cars into each including our car when we couldnt stop in time. Was either a cement wall or the car in front of us. Car in front of us had $10 damage so said the woman. Nice lady I must say. Our car has $8000 worth of damage but the 3 of us where okay.  We to have Geico insurance and have been treated well by those folks. Switched January 2013 and dont regret it to this day. Their roadside is free and its fantastic. Wife was embarrassed she hit the car in front of us but it happens once every 25 years if your a good safe driver. I did something similar 1 week before the Ravens SP in 2013. No where for me to go whamo. Everyone was okay and again I have to tip my hat to Geico.
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Posted: 8/25/2014 10:59 AM

Re: OT: Auto Accident 


I didn't know USAA offered CC and Loans.

I'm pretty lucky working at JHU now and they have a great credit union 

...and don't call me Shirley
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Posted: 8/25/2014 1:13 PM

Re: OT: Auto Accident 


So glad your wife is okay Poppa!
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Posted: 8/26/2014 12:09 AM

Re: OT: Auto Accident 


I’m glad your wife is okay, man.

I'm also glad to hear that USAA was easy to work with for the claim. I switched to them 2 years ago and haven't needed to file a claim on anything. It's nice to hear that they are there when you need them.


For POPPA! We won't stop!
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Posted: 8/26/2014 12:05 PM

Re: OT: Auto Accident 


Thanks everyone! My wife is doing well, she was a little sore from the impact but is doing fine now. The injury to the back of her head is healing nicely with no apparent after effects. 

What amazed me about USAA was that I have had no out of pocket expense at all. I have a daughter-in-law who is a Claim Adjuster for a Major Insurance company.  She had told me I may have to pay for some things and then collect from my insurance company. But so far I haven't been asked to pay for anything and the USAA Claim Adjuster said I wouldn't have to.
USAA has already picked my car up from the lot the Police had it towed to and moved it to their lot.  They said they would pay for the towing and daily storage charged by that lot and would charge me nothing for towing or storage at their lot.

I forgot to mention that they also offer Home Insurance.

 

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Posted: 8/26/2014 1:30 PM

Re: OT: Auto Accident 



POPPA wrote:

I forgot to mention that they also offer Home Insurance.

Oh yeah I used them for my homeowners as well. They were great getting that policy set up.

Just bought a new car too. They made switching the coverage over to the new car as easy as possible.

I never really considered USAA until about 18 months ago when a buddy of mine told me how much he saved with them. I had seen the commercials on TV but I've been out of the service for so long it never really clicked with me that it'd be a good value for me. But I cut my total property & casualty (car and home) insurance bill by 40%.

I'm glad I can pass that eligibility on to my kids when they get old enough.


For POPPA! We won't stop!
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Posted: 8/26/2014 1:45 PM

Re: OT: Auto Accident 


Are they better than GEICO and do they have 1 incident forgiveness a year?
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Posted: 8/26/2014 3:49 PM

Re: OT: Auto Accident 



sczepp wrote: Are they better than GEICO and do they have 1 incident forgiveness a year?
I do insurance now (not property and casually, but insurance is insurance at the basic level) so let me chime in here.

"Better" is always a subjective term with insurance. And it depends on you, personally. Everyone's rates for every insurance are different. Company A might be more expensive for me than Company B, while you find exactly the opposite.

As for accident forgiveness, you have to understand that it's not really accident forgiveness. In reality they just price a single accident at an average payout rate into your policy from day 1. So if you have an accident, they don't raise your rates to the rates of someone who's had an accident because you are already paying the rates of someone who's had an accident.

Same thing with the 'Good Drivers Rebates" that some companies offer. They aren't really giving you money back for not having an accident. They charge you extra premium as though you did have an accident on your record form the start, then if you don't have one they refund the excess premium.

Insurance companies get fancy with marketing gimmicks. They NEVER get fancy with actuarial tables. Those are standard and they all use the same ones. And actuaries have ZERO sense of fun and adventure. (Did you hear the one about the paint drying display at the annual actuary convention? 14 people had to be taken to the hospital with cardiac issues induced by over stimulation.) You are just as likely to file a claim if you are a State Farm customer as you are if you are an Allstate customer. So the difference in policy pricing between two companies for your policy is all about the add on features. One company might have better customer service that costs more. Another company might lower premium by having all billing be paperless. Those are where the differences in pricing come in. (I'm talking about the same person buying the same amount of coverage between different companies. Two different people will have different rates from even the same company.)

And all those gimmicks like accident forgiveness and good driver rebates and stuff are just marketing things that are priced into the policy. You are paying more for those 'features' from the start. But they are built into the cost of coverage so they don't show up as line items on your billing statement. The total price might still be lower than another insurance company's quote, but the price from the company with the gimmick would be lower if they didn't have that gimmick.  

If you want to get super technical the pricing of those kinds of features are spread out across all policy holders. So you aren't paying as much for the accident forgiveness feature as you would be if the policy didn't have that and you actually had an accident. But you are still paying more.

Personally I prefer a no gimmick plan. I'll keep the savings up front since it's no guarantee I'll need to file a claim in the future.


For POPPA! We won't stop!
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Posted: 8/26/2014 4:03 PM

Re: OT: Auto Accident 


OK Skip, as my username indicates, this is what I do as well. (not P&C or auto, but life, disability and LTC) Do you do car insurance?
I agree with your assessment here. I have had my P&C stuff with State Farm for over 30 years and have all the multi-car etc 'discounts'. So I am loathe to make changes...but more importantly, I get great service from the agent that I have been with for 20 of those 30 years. Since I am in the business, service means a TON to me.

I'm always amazed at the incredible number of car ads barking out 'sale' and everything else under the sum. Truth is dealerships can only 'discount' so much before they are giving the cars away. I'm pretty sure you can go buy a car on any day of the year and get essentially a 'deal'. the hype is pretty annoying. The car guy I deal with is no nonsense. He gives me the best price he can and when the guys in the Ivory Tower say, 'can you squeeze more'...he says, 'nope, not a penny more or he will walk, period.

You hear radio ads about 'term ins wars'? Bullcrap. These online comeons don't save you any money. they have to use the same insurance company rates that agents use....and at least good agents give you service (ahem) And the onliners also lowball the rates they shill....and never tell you that many times those rates aren't available in certain states. Nor do they tell you the low percentage of people who qualify for those lowest rates.

Interesting stuff. I've been doing this for 35 years, and I still don't think I can say "thought I've seen it all'.

Last edited 8/26/2014 4:05 PM by insagt1

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Posted: 8/26/2014 4:13 PM

Re: OT: Auto Accident 


INSAGT!!!! I never got that meaning! HA!!!
 
I figured that was some nickname you've had for years.

I do worksite benefits. Life, LTC, Cancer, Accident, etc...all health stuff. No P&C.

I was with State Farm from the time I was 16 until 35. USAA clobbered them on rates.

The multi line discounts are a real discount though. They are basically giving you back the amount they would have to spend on marketing to find another customer and issue a policy separately.

So if you buy an auto policy and the agent sells you home owners while you're already there, he doesn't have to spend time finding another customer for that home owners sale. And the carrier doesn't have to spend extra money setting up a new account and billing a second person, etc etc etc. So they give you a small discount that is basically passing on their savings to you.

Plus, once you have that discount you are less inclined to mix and match your insurance coverage by trying to find just homeowners cheaper somewhere else. So that 5% discount saves the insurance company 100% when you don't switch to another carrier.

For USAA my auto insurance was 35% cheaper. The home owners was 5% more expensive that State Farm. So when I switched and got the 5% multi line discount, the total new package averaged out to 40% total less premium payments, even though I wasn't saving any money on the homeowners policy by itself.

P&C coverage is complicated. I stick to the life and cancer stuff. Nice and simple. (I'm never getting anywhere near the medical coverage. Screw that)


For POPPA! We won't stop!
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Posted: 8/26/2014 5:28 PM

Re: OT: Auto Accident 


Curious how much money could GEICO save me on car insurance if they'd didn't buy every other media spot on TV and Radio?
...and don't call me Shirley
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Posted: 8/26/2014 7:44 PM

Re: OT: Auto Accident 


insagt1 and Skip, Also explain to the fans how a dividend paid from a life insurance policy is not a dividend at all.

But we all need insurance.

 

Last edited 8/26/2014 7:58 PM by POPPA

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Posted: 8/26/2014 10:45 PM

Re: OT: Auto Accident 



DiscoJamal wrote: Curious how much money could GEICO save me on car insurance if they'd didn't buy every other media spot on TV and Radio?
If Geico's board of directors is doing it's job right, those commercials save you money.

Those ads should be bringing in more customers which expands the payors into the insurance pool. This lowers the cost of insurance.


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